CUSTOMER CARE: THE DANIELS DIFFERENCE

Quality, trust, and innovation at your service.

PIONEERING EXCELLENCE

Loving where you live means taking pride in your home. Our relentless pursuit of excellence ensures you get nothing but the best. We don’t just meet the Ontario Building Code requirements—we aim to exceed them. With a reputation anchored in innovation and superior quality, Daniels homes are not only solidly built and environmentally responsible but also beautiful.

Three construction workers standing on the balcony of a new build.

HANDS-ON DEDICATION

Our commitment to quality is unparalleled. We champion a streamlined approach, taking direct responsibility for the building process, ensuring each home radiates the Daniels standard. You can see, touch and feel the quality of our homes.

YOUR JOURNEY WITH US

From your first click or hello, our passionate team, renowned for their warmth and integrity, walks with you every step of the way. We appreciate your trust, recognizing the depth of buying a home. And we honour that trust by keeping you connected throughout the building journey.

Four people standing and chatting in the living room of a new Daniels build.

The view if a completed Kitchen in a new Daniels home.

WE GO ABOVE & BEYOND

To give you an idea of just how above and beyond we go, our construction team will complete what we call a “mock up home.” This gives our team the ability to review every single detail of the home, from the way in which the doors swing to ensuring the overall layout of the home is functional. These are part of our Quality Assurance program, which ensures that the designs you look at on a floorplan work in real life.

JOINING THE DANIELS FAMILY

Daniels homeowners and tenants become part of the family, building relationships that last. Our commitment to excellence was recently recognized with Home Builder of the Year awards from both the Ontario Home Builders’ Association (OHBA) and the Building Industry and Land Development Association (BILD). Daniels is also a four-time winner of the Tarion Ontario High Rise Builder of the Year award, a testament to our dedication.

Man and woman in their new home showing the Daniels Welcome Package and holding a keys with a Daniels key chain.

Customer Feedback Connection

Our customer care team provides both on-site and off-site availability to provide you with the best service possible.

Customer Care is always just a phone call or keystroke away. Contact us, and we will make every effort to get back to you within 24 to 48 hours!

Accessible Formats and Communications Supports are available in respect of this feedback procedure.

Get In Touch

Call 416-598-2129 and ask for the Customer Care Department.

Homeowners:
customercare@danielscorp.com

Daniels Gateway Tenants:
customercare@danielsgateway.com

LIVE BETTER WITH DANIELS HOME TIPS

Expert insights for every homeowner.

Digging deeper into our commitment to excellence, we’re excited to share our “Daniels Home Tips” video series—a showcase of our superior customer care from the first hello to settling in and beyond. Join us and learn something new as we share expert advice about your home, so you can love where you live.